The Communications Unit is the primary answering point for all emergency and non-emergency requests for police, fire and emergency medical assistance in Collierville.  911 calls in Collierville are received by a dispatcher who asks the questions necessary to determine the nature of the event.  Personnel and equipment are assigned based on this dispatcher's assessment.

The dispatcher may continue talking to the caller while the emergency units are assigned to the event by another dispatcher.

It is rarely wise to argue with a Public Safety Dispatcher. Follow their lead for the quickest response.

Activity in the Collierville Communications Center can vary widely. At times the Center is quiet with an almost eerie silence. However, more often than not, the Center is busy with phones ringing, printers printing, dispatchers and call takers talking and Emergency personnel being dispatched to calls. Public Safety Dispatchers process a steady stream of calls and requests for police and fire services. Here are some interesting statistics about the volume of calls processed last year.